Effective Date: September 1st, 2024
1. Introduction
Welcome to True Shine Cleaning Services (“we,” “our,” or “us”). We are committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, www.trueshinecs.com (the “Site”), and interact with us via SMS, email, or phone.
2. Information We Collect
a. Personal Information: When you inquire about our residential or commercial cleaning services or use our Site, we may collect personal information that you provide, such as:
• Name
• Phone number
• Email address
• Address (residential or commercial)
b. Communication Information: We may collect, and store information related to your communications with us, including SMS text messages, emails, and phone calls.
c. Usage Information: We collect information about your interactions with our Site, such as IP address, browser type, and pages visited.
3. How We Use Your Information
We use the information we collect for the following purposes:
• To provide, operate, and maintain our residential and commercial cleaning services.
• To communicate with you, including sending SMS text messages for cleaning appointment reminders, service updates, and coordination.
• To respond to your inquiries and provide customer support.
• To improve our services and enhance the user experience on our Site.
• To send you updates, newsletters, or promotional materials if you have opted in to receive them.
4. SMS Text Messages
By providing your phone number and submitting an inquiry, you consent to receive SMS text messages from us. These messages may include:
• Reminders for cleaning appointments.
• Information related to your inquiry.
• Coordination of appointments and updates about our services.
We do not send unsolicited or spam messages. You can opt out of receiving SMS text messages at any time by following the instructions provided in the message or by contacting us directly.
5. Data Security
We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
6. Sharing Your Information
We do not sell or trade your personal information. We may share your information in the following circumstances:
• With service providers who assist us in operating our Site and delivering our services, subject to confidentiality agreements.
• As required by law, such as to comply with legal obligations or respond to lawful requests and legal processes.
• In connection with a business transaction, such as a merger, acquisition, or sale of assets.
• SMS Opt in or Phone numbers for the purpose of SMS if not being shared.
7. Your Rights and Choices
Under Massachusetts law, you have the right to:
• Access and review your personal information.
• Request correction or deletion of your personal information.
• Opt out of receiving marketing communications from us.
• Withdraw your consent for SMS text messages at any time.
To exercise these rights, please contact us using the information provided below.
8. Children’s Privacy
Our services are not intended for children under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected such information, we will take steps to delete it.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the updated Privacy Policy on our Site. Your continued use of our Site and services following any changes constitutes your acceptance of the revised Privacy Policy.
10. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us at:
True Shine Cleaning Services
15 Great Republic Drive, suite 4 – Gloucester, MA, 01930
Email: contact@trueshinecs.com
Phone: (781)790-9032
Thank you for trusting True Shine Cleaning Services with your information. We are committed to ensuring the privacy and security of your personal data.